5 Keys to Effective Unsubscribe Landing Pages

Let’s KISS. Now hang on … KISS isn’t only a romantic action, but for you as a marketer, knowing how to “Keep It Short and Simple” will help you maintain your email lists.

Email envelopesLet’s KISS.

You heard that right.

OK, you hear it from your significant other on a hopefully regular basis, but “Let’s KISS” can mean so much more.

Take your use of email subscriptions, or rather, your email unsubscribes. KISS isn’t only a romantic action, but for you as an email, product or service, or direct response marketer, knowing how to “Keep It Short and Simple” will help you maintain your email lists.

Why Do People Unsubscribe?

Email recipients generally cite several reasons for unsubscribing. These include:

  • They’re no longer interested in your products or services.
  • They’re receiving way too many emails.
  • They’re not interested in your content.

Create a Branded Landing Page

Ordinarily, your emails carry with them an unsubscribe link at the bottom. Subscribers just click on the link and they’re unsubscribed. Simple, right?

Why not create a meaningful branded landing page instead. You can actually retain more subscribers.

There are lots of ways to keep it simple and short when it comes to an unsubscribe landing page. Here are five keys to an effective landing page:

1. Set Up Preferences

Consider the use of preferences centers for email frequency, as well as the type of content to give subscribers a choice. This can be something like:

Marketer: “Hi there, do you really want to leave us?”
Subscriber: “Well, no, I’ll give you another chance.” This is making them have second thoughts.
Marketer: “Awesome! We thrilled you’ve decided to stay!”

You then provide them with the frequency of emails: daily, weekly, monthly, quarterly.

Jetsetter email
Jetsetter uses a grid to highlight email frequency.

Let subscribers select what types of emails they’d like to receive: sales, e-newsletters, company news, infographics.

J. Crew preference center
J. Crew gives the option of type of clothing.

Finally, let them update their email addresses if they wish. Make everything easy and obvious.

2. Make Your Unsubscribe Button Really Obvious

Many times, companies place their unsubscribe as a tiny link at the bottom of the email. Don’t let your subscribers have to search for that teeny weeny link. Provide them with a stand-out unsubscribe button that takes them to a substantial landing page, which might just make them change their minds.

Vidyard unsubscribe link
Vidyard makes its unsubscribe link easy to find.

Author: Patrick Fultz

Patrick Fultz is the President/CCO of DM Creative Group, a creative marketing firm producing work across all media. He’s an art-side creative, marketing strategist, designer and lover of all things type. His credentials include a degree from Parsons School of Design with 15 years of teaching at his alma mater, over 40 industry creative awards, and he previously served as President of the John Caples International Awards. Always an innovator, Fultz was credited with creating the first 4-color variable data direct mail piece ever produced. He continues to look for innovative ways to tap the powerful synergy of direct mail, the web, digital and social media.

Leave a Reply

Your email address will not be published. Required fields are marked *