When Marketing and Politics Collide

America is politically obsessed right now. Each day there is at least one and often several news items that lead to a cycle of finger-pointing, name-calling and outrage. It doesn’t matter which party or candidate you endorsed, where you live or where you get your news — emotions are running high all across the land. What does this politically and emotionally charged climate mean for marketers?

Politics and marketingAmerica is politically obsessed right now. Each day there is at least one and often several news items that lead to a cycle of finger-pointing, name-calling and outrage.

It doesn’t matter which party or candidate you endorsed, where you live or where you get your news — emotions are running high all across the land. What does this politically and emotionally charged climate mean for marketers?

There have long been companies and business models defined by a cause or a philanthropic purpose. For instance, Tom’s Shoes is one of a host of buy one/give one modeled retailers that have a clear purpose built into their brand. But that’s different than consumer brands taking a stance on a timely and divisive political issue.

Well known corporate entities and brands like Starbucks, Nordstrom’s, Lyft and Amazon have all taken recent public, political positions — up to and including boycotts and legal action. Research from Morning Consult reveals the support behind that kind of activity — at least among young adults. Another study from J. Walter Thompson Intelligence further validated and quantified that finding, citing “Americans are […] overwhelmingly supportive of brands that take stances on issues: 78 percent agree that companies should take action to address the important issues facing society, while 88 percent agree that corporations have the power to influence social change.”

Does political activism help a brand with conventional brand metrics? Maybe. The Super Bowl LI ads that had a political message appeared to create more buzz, engender more sharing and had higher recall than non-political ads aired during the same game but reviews are mixed on whether these ads were effective at creating emotional connections, building brand favorability or purchase intent. Longer or deeper commitments to that strategy would presumably produce different results but that is not clear as yet and different, additional metrics must be considered when examining the effect of a political stance.

The decision to embrace a cause or take a political stance has potentially significant impact on market perception and brand performance. That impact could be positive or negative and requires a thoughtful approach to what must be a long term commitment.

Know Your Audience

We’re a nation split right down the middle on many critical issues so taking an action or position is a chancy endeavor unless your audience is well understood and unified on that particular issue. Even so, the threat remains that some will see a vocal and public position as unwarranted, in poor taste, or simply outside of the realm of a brand’s responsibility or authority.

For some niche or lifestyle brands it’s natural to take a stance on social or political fronts that relate to the brand’s value proposition. Their audiences accept and even expect it. That assumption should be validated with prior research of course, and be sure to factor in any potential backlash from broader populations exposed to ads. In general, the universe of active, political brands is expanding as consumers increasingly look for more than a transactional relationship with their favorite brands. If a consumer is going to emotionally connect to a brand, they want to know they are in sync on important matters. Social media has given both brands and consumers the tools to connect on multiple levels.

That deepened brand relationship tends to happen after brands have done the hard and time-consuming work of establishing a clear brand voice and messaging platform based on consumer information, insights and feedback. In the future, more of that work and messaging will likely be around issues, causes, and policies to help develop recommendations around social and political activism. This is not familiar territory to most marketers and they may need to reach out to consultants to help them understand and frame their options.

Corporate Responsibility

What is a brand’s obligation to enter the dialogue? There are a dizzying number of issues to consider as the link between politics and business issues is becoming more direct and more visible to consumers. The decision is unique to each company but colored by an inherent lack of control over the final message.

Brand messaging is picked up and replayed in both traditional and internet media outlets and then by consumers themselves. Consumer statements are often laced with approval or condemnation and then further exaggerated by the bubbles of self-validation that social media networks and news/opinion curation encourages. This generates an exaggerated reaction to any action or statement as the sling-shot effect of the Internet magnifies both the reach and impact within certain, connected populations. So a little potentially goes a long, long way but not always in a predictable direction. Corporate responsibility and communication officers have never been more challenged.

Author: Robin Neifield

With over 20 years of online experience Robin Neifield serves as the CEO of Netplus, a top interactive agency, and as the trusted digital guide for CMOs. She has been widely published and quoted on digital strategy and has been a frequent speaker and panelist at industry events like Search Engine Strategies, OMMA, Ad:Tech and others where her insights are sought on varied marketing topics such as digital strategy, behavioral targeting, social media marketing, search engine and conversion optimization, localization strategies and proximity marketing, mobile gaming and email marketing. You can find her on LinkedIn, or reach her by email or phone, (610) 304-9990.

 

5 thoughts on “When Marketing and Politics Collide”

  1. Ms Neifield’s thoughtful píece is extremely useful in putting the complex and delicate issues surrounding political action for corporate entities in perspective.

    The not always clear distinction between lobbying (working to affect regulation or similar in the business’ interest) and taking a more general political position should inform action. Lobbying is clearly seen to be in the company’s interest even if for example, lobbying to reduce the regulations on fossil fuels goes against what many would consider the public interest.

    The waters are somewhat muddier when the political issue has little to do with the company’s own business. A diverse company will have employees with very different political outlooks. (That’s why many agencies will not take on political work or if they do, they will invite their employees who do not agree with the politics of that work, not to participate).

    But as Ms Neifield reminds us, we are living in very politicized times and ‘taking a stand’ matters and can make a difference. It would seem to me that companies should survey their employees as to whether or not to take a position on a particular issue and then go with the majority.

    These are really uncharted waters but if we are going to be able to protect whatever values we adhere to, it won’t be by ignoring the political environment.

    1. Thanks Peter – you raise a really good point on bringing employees into the discussion and decision. It’s a critical element of any successful communication strategy and even more so when the discussion may be divisive.

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