It all started when I got a new phone. The AT&T rep assured me that all my data would be transferred to my new device by just “bumping” my old Galaxy against my new one.
Two HOURS later, I left the store with my email and phone working properly, but I needed to find my password list in order to log into all my other apps. Fair enough.
With that accomplished, I was back to my daily rituals: Posting to Facebook and Instagram, playing Words with Friends, and posting and following on Twitter. My life seemed back to normal.
But last weekend, disaster struck.
I was at a wedding and the mother-of-the-groom suggested we Snapchat as the bride had created her own geofilter … a perfect way to create memories that celebrated her special day. Unfortunately, it seems I had not tried logging into Snapchat with my new device. And, since there was no way I could remember my password, I had to click on “reset.”
You would think I was trying to reset the password to my account in the Cayman Islands!
First, a series of photos appeared and asked me to click on those where “NO” vehicles appear. Ummm … you’d think that would be easy, but after a couple of glasses of champagne, it was not so much. I looked carefully at all the images and clicked as directed. It seems I was mistaken, as another set of images appeared and asked me to use different criteria to select the images. I tried again.
The next set of images and instructions felt like Snapchat was simply mocking me. I told the mother-of-the-groom to continue her socializing at another table and swing back to mine, as I desperately tried to pick the correct images that matched the criteria.
Third time is NOT the charm, as I snorted with disgust at a new set of visual requirements.
To be honest, the rest of the process is a bit of a blur as my husband took the device out of my hand and said he’d do it … but first he had to find his cheaters to see the screen clearly.
A few more minutes pass and he’s still not able to pass the verification tests, but eventually we were able to get to a reset screen. Whew! I choose a password and the first answer I get from Snapchat is “Sorry, you can’t use a password that you’ve used before.”
So now I am wracking my brain to think of a password that:
- Seems logical to me,
- I haven’t used before and
- I’ll remember the next morning.
I finally make my selection, log into my account, call over the mother-of-the-bride, find the geofilter and post our picture. But the nightmare is far from over …
You guessed it. The next day, when I try to log into my Snapchat account, I can’t remember the password … and my journey to recovery starts all over again. Call me crazy, but does the system to recover your password need to be so complex — especially on a harmless app like Snapchat? Should I be fearful that someone is going to hack in and send embarrassing pictures of themselves under my name to my kids?
I understand the need for user name and password security. And I understand these apps are trying to ensure it’s not a bot hacking the system, but there has got to be a better way. Maybe the Russians have a solution … Just sayin’!