If you’re in a visual business, Instagram is a great way to spread the love. From landscape designers to chefs, hair salons to dog walkers, Instagram gives you the opportunity to generate a visual connection to your business. If you use a hashtag, you can attract more followers if they see your post and like it. And you can post to Instagram and have it post to Facebook — saving a few steps along the way.
The same reasons for using Instagram could be said for Pinterest — although since “pins” are grouped by category, your image will appear with those of your competitors and the world at large. That means it’s a little harder to stand out in the crowd, although there have been some instances of businesses that have done extremely well using this medium exclusively.
Most importantly, your content, regardless of social media channel, must be RELEVANT to your business … and you must MONITOR and respond to feedback. Many businesses don’t seem to have the time or wherewithal required to respond to customer feedback, and that can make matters worse. Customer complaints need to be dealt with swiftly to demonstrate that you really care about your customers.
So think carefully about your businesses role in social media. And then decide if you’re really ready to take the plunge, because if you don’t invest both time and attention, it can spiral out of control and actually do more harm than good to your brand.