Google AdWords now allows businesses to use their customers’ addresses and phone numbers to target them with ad campaigns. Previously, this perk of the AdWords Customer Match system only worked with email addresses. Now, businesses with years’ worth of customer information not including emails can get far more mileage from the AdWords platform.
You might be wondering, “Who doesn’t collect email addresses from customers?” While collecting email addresses seems like common sense nowadays, it wasn’t a big deal for businesses that focused on newspaper, radio and local TV advertising.
Additionally, brick-and-mortar businesses generally don’t collect email addresses as thoroughly as online retailers. It has become second nature for online shoppers to offer up their email addresses to get email coupons or complete online checkouts. People who routinely give their email addresses online might react differently when asked for their emails in person.
This change to Google’s Customer Match system helps level the playing field. Business owners who have loads of customer data, but not email addresses, can now launch remarketing campaigns that are often cheaper and more effective than standard pay-per-click ads.
What Is Remarketing?
Remarketing is one of the most powerful tools in the AdWords toolbox. Simply put, remarketing is when you target an advertisement at people who’ve already shown interest in your business. A remarketing audience could include people who’ve visited certain pages of your website (you’d compile these lists using HTML code snippets or with Google Analytics). Remarketing audiences could also include people who’ve placed items in virtual shopping cards or completed online purchases.
Why does remarketing matter? For starters, it allows you to personalize your campaigns toward certain groups of customers. You can pitch sales to shoppers who showed interest in specific goods and services, or you can rekindle interest in people who browsed your website. You can also use remarketing to reconnect with customers who’ve gone several months without contact. There are too many possibilities to list here.
More importantly, remarketing campaigns typically convert at a much higher rate than standard AdWords campaigns. Customers who see remarketing ads become less likely to click with each viewing; however, those who do click are twice as likely to convert! That’s according to Wordstream, a marketing software company that published its finding in spring 2017.
Thanks to the changes to the Customer Match system, small business owners don’t need to collect digital data from customers to reap the benefits of remarketing.
Are These Customer Match Changes Too Personal?
You don’t need to worry about Google using your customers’ information for its own money-making purposes. How Google uses this data is strictly laid out on its website.
For starters, only customers who’ve entered their names, phone numbers and addresses into Google accounts (such as Gmail) can be targeted with the Customer Match system. They won’t see your remarketing campaigns if they haven’t already willingly given their personal data to Google.