What’s your brand verb? Yes, you read that right … verb. Each and every day great brands are energized by verbs. Google searches. Nike inspires. Disney entertains. J.Jill uncomplicates. Apple creates. IKEA improves. LinkedIn networks. Chipotle nourishes. These verbs harness and direct all the brand activities for these organizations both internally and externally. Jim Collins writes that “Greatness is not a product of circumstance. Greatness is a function of conscious choice and discipline.” Great brands purposefully and powerfully live by their brand verbs. Their greatness lies in this deliberate verb action-orientation day in and day out.
We tend to spend a lot of brand energy on adjectives trying to best our competitors: smarter, better, faster, thinner, bigger, smaller, cheaper. I like a lot of these “ER” words and find them helpful in product development tinkering. There is indeed a place for them in our business planning. But “ER” words are at best incremental improvements on existing solutions. They are not words of vision. Verbs are where the real action is!
Try this simple but powerful exercise I call verbifying: Grab three stacks of different colored sticky notes and give one of each color to each of your key leaders. On the first color, ask each brand leader what one verb best describes what your brand does for your customers. Take a look at all those responses. Is there unity among your leadership team about what drives your brand’s purpose? About what matters most to your customers? If there are disconnects, what conversation is necessary to bring alignment internally? If your leaders are not on the same page, then your brand energy is being diluted.
Next, pass out another colored sticky note and write down three of your top-selling products or services. What verb defines each of those products or services? Brands are created by these tangible customer-facing touchpoints and experiences. What do these “spokesproducts” do for your customers? Are the verbs that describe these products and services connected to your main brand verb? Why or why not? In my new book, “ThinkAbout: 77 Creative Prompts for Innovators,” I share examples from across a multitude of industries and customer segments of products that support their brands through this powerful verb connection. Might your brand be sending a flurry of mixed messages into today’s attention-deficient world? If warranted, how can you better synchronize all your brand touchpoints to support your mission-minded brand verb?
And lastly, ask each of your brand ambassadors to note the verb that best describes their contribution to your brand on the final sticky note. Jim Collins advocates being sure organizations have “all the right people in the right seats on the bus.” As their leader, do you know what verbs each of your key contributors bring to your brand creation? Are they Innovators? Dreamers? Doers? Revolutionaries? Analyzers? Thinkers? Tinkerers? What does your brand require of its people? What might be missing? Do you have the right mix of leaders on board to fully and purposefully live out your brand verb?
Nike inspires athletes of all shapes and sizes (and the company lovingly declares that if you have a body you are an athlete!) to find their greatness. I encourage you to do the same. Find your brand’s greatness by taking a few moments to verbify your brand, your products/services and your people.