The “dog days” of summer are about to end, so I’d better wrap up my summer reading fast. Of course, my summer reading list really is my only opportunity to delve into those volumes of research that have been accumulating, that I’ve been meaning to get to, that I really should be on top of … to be the best professional I can be … but I just can’t shoehorn the time because of daily demands.
Thankfully, the Direct Marketing Association’s “Statistical Fact Book 2014” has provided me with invaluable Cliff Notes. The team there has done some surfing and sifting for me and my readers.
For example, did you know?
- In 2013, direct mail spending in U.S. reached $44 billion, while teleservices topped $41 billion. Digital media spend (search, display, other) came in at $44.2 billion (Winterberry Group, 2013). Talk about a direct marketing triumvirate!
- While today might not be the “Golden Era of response rates,” some marketers—such as retailers—are seeing dramatically higher response to their direct mail than in the 1980s (USPS Household Diary Study, 2013).
- Also according to the USPS Household Diary Study, those earning $65K per year or more evaluate their mail “useful,” “will read” or “will respond”—up virtually across the board when compared to 1987.
- According to DMA’s own research, cost-per-order and cost-per-lead costs for direct mail are in line with print and pay-per-click, not all that more than email, and significantly less than telemarketing. I’ve always maintained that those few pieces of direct mail are marketing gold when compared to the 5,000 ad messages we’re exposed to each and every day.
- Who’s your best customer, USPS? According to the USPS Revenue, Pieces and Weight by Class of Mail and Special Services, direct mail accounted for 39.9 percent of total mail volume in 1990—and topped a record 56.2 percent in 2013.
- Catalog mail volume actually increased in 2013 to reach 11.9 billion—the first recorded increase since 2006.
- Yet there’s less overall competition to worry about in the mailbox: Households received an average 8.9 pieces of Standard Mail per week in 2012—down from 13.8 pieces in 2008. That seems like an opportunity for any brand that wants to have a high-touch engagement.
I’m a multichannel, integrated marketing fan. But sometimes in our digital, mobile age we forget, or overlook, or even dismiss the value of printed communication in the mailbox. I’ve been busy reading my mail these summer months, too.