How do I decide what to write about in my blog? What’s the right balance of “providing value” and my product/service? These are great questions and everyone is asking them. So here I am answering them. In doing so I’m demonstrating how I, myself, generate leads for my business. Sure, I’m about to provide you with value, but if this story is going to serve a business purpose I need to write it as part of a larger plan, a content marketing system designed to produce leads and sales.
And by the way, I like writing this stuff. I do it with pleasure and so can you, providing you take pride in serving your market.
Gotcha With the Headline
As you can see, my headline got your interest enough to earn your click. it was pithy, useful, unique and very specific to a pain you’re experiencing. So make sure your headlines on Twitter, your blogs—anywhere and everywhere—are the same.
The hands-down source for just about everything blogging is Brian Clark’s Copyblogger. At the end of this article I’ll give you a link to his Magnetic Headlines resource that will give you the practical knowledge, inspiration and motivation to write nothing but magnetic headlines.
It’s About the Problem, Not ‘Value’
Ok, so you’re still reading. Why? Probably because you think I have the cure for your pain. I effectively secured your attention and now am beginning to scratch an itch you have (your urge to find a better way to blog). Of course, I’ve also set your expectation and had better deliver! I’d better provide value.
My point is focus this: Focus on customers’ problems. It’s not about providing value. Providing value is a meaningless industry buzz term, folks. Functionally it’s a cop-out. Your success at lead-focused blogging (and keeping your sanity if not finding a bit of joy in your work) depends on addressing your customers’ problems in a systematic way.
The best way to describe the system is this: Be an answer center for your customers. Good news! This is a familiar concept to many direct marketers. But those who aren’t traditionally “direct savvy” are getting in on the game too.
The idea of being an answer center for prospective and current customers isn’t new to Amanda Kinsella of Logan Services. It’s what this residential heating and air conditioning product and services company has been doing for many years offline—at home improvement shows, for instance.
What works in blogging is rooted in an old idea: trading answers to serious problems with customers for insight on their “state of need” as a way to nurture leads (not just relationships) to fruition. “Then we can be there when prospects need our products and services,” says Kinsella.
Think about it in terms of your business. Might you already be helping customers solve problems in ways that capture information on the prospect’s “state of need” in return? When you answer questions for customers do you ask them in ways that lead customers to asking more? This is the key.
The Purpose of ‘Providing Value’
Ms. Kinsella says hammering away at calls-to-action and constantly asking for the sale won’t work. Because it never has. It’s not very sociable. What will? A more traditional, familiar tactic: answering questions that are important to the prospect in ways that entice them to ask more.
That’s providing value, yes, but Logan Services always provides this information in return for insight on their prospect’s need—where they are in the purchase consideration process, for instance. These details always-always-always connect to a lead-nurturing process. That’s the purpose of providing value. Right? The trick is to answer questions in ways that prompt more questions.
One Simple Idea That Works
Put this idea of answering your customers most frequently asked questions (or FAQ’s) to work today. Make the questions your headlines and the answers your bait. Make the answers complete (valuable) but always leading to more questions.
Dangle a hook nearby (in the form of a call to action) for a “complete guide to” resource that requires email registration, for instance. But resist rolling into the office and asking, “How often should we post stories on our blog, and on what day is best to get re-tweeted?”
Be like Amanda. Ask a different question. “What problems do my customers need solved? What itches can I scratch for them today?”
“How can I measure the value of a blog subscriber? How much engagement on her blog or re-tweets on Twitter is needed to have a positive effect?” People like Amanda don’t know—and don’t care. Because they know it’s the wrong question.
Here’s that link to Copyblogger that I promised!