Did you see this story about Finland’s postal service? They’re conducting an experiment with a small group of customers, in order to cut down on pollution and overall costs, in which all household mail is opened by postal employees in a “secured” location and then scanned and sent by email to the customer.
I suppose, in the age of Facebook, that people don’t mind having other people eyeing their personal mail … and that it’s hard as hell to open an envelope by ourself. The UK Telegraph writer begins the story smartly, sounding the alarm bells: “Not even the most intimate love letters, payslips, overdue bills and other personal messages will be spared under the controversial scheme.”
Of course, few of us get love letters anymore, but that doesn’t mean we relish the idea of others checking out our credit card bills. One commentator on a forum called the experiment straight from the KGB play book. (KGB seems a little extreme; I’ll go with Orwellian, instead.) We like our privacy, and it’s why the U.S. Postal Service continues to get such high marks from Americans: Our mail arrives where it’s supposed to, and nobody opens it. Likewise, we receive mail that’s retained its seal. When that seal is broken, so is our trust.
For the volunteer Finns, they can actually get their mail pieces delivered to them, but after it’s been resealed … by a stranger. Creepy, methinks.
The direct marketing community, meanwhile, must frown on such an experiment. Reducing a well designed mail piece to a measly email? Now that’s a lousy deal.
For now, some private companies are offering such services to consumers, such as Earth Class Mail, which originally brought the idea to Swiss Post, and Zumbox, which also scans your mail and then puts it into your Zumbox email box.
But since marketers will be charged anywhere from 2 cents to 5 cents per mail piece on Zumbox, I don’t see that many companies wanting to foot that bill for essentially an upgraded email. Again, it simply robs direct mail of its true “landing” and “feeling” power. They’re acting like the recipient is the beneficiary, but we all know that it’s Zumbox … while customer and mailer alike have their relationship digitally reduced.
And like my colleague Hallie Mummert said to me, “Who’s going to sign up for yet one more inbox via which to receive non-targeted junk mail?” People still like mail, maybe even more so now because there are many ways to control the flow, but people are getting rather sick of email. So in some ways Zumbox, and certainly Finland, may even be behind the curve.