Google AdWords is one of the most powerful tools you can use to advertise your business. It allows you to target your advertising dollars towards customers who are already ready to buy, and to tap into a constant stream of prospects searching for your product or service. Plus, there’s no big upfront investment so you can start with a low advertising budget and then scale over time. These factors make Google AdWords a vital resource for any small business, but like any tool, it is often misunderstood and misused.
I’ve reviewed hundreds of AdWords accounts and the most common mistakes I see typically fall into 5 basic categories, all of which can be quite costly to your business, but are fairly easy to fix. Here is a look at the most common types of mistakes people make when using Google AdWords, and how you can avoid them.
- Budget Allocation Errors
This mistake can happen during the planning phase. Many company owners simply allocate their available dollars equally across all of their products or lines of business. This is almost never the best idea because all products and services are not equally valuable to your business. Instead, focus on your marketing goals based on maximizing your ROI (Return on Investment).
Ask yourself what you are trying to achieve with your ad campaign. Do you want to grow an already profitable business unit or try to scale a new product or service? How many new customers do you hope to attract per month? Figure out what you want to accomplish, and then allocate your budget based on what is most likely to help you quickly reach your goal.
- Ad Writing Problems
Writing ads is a tough job, but a great ad is the key to attracting the right prospects and turning them into customers. Many business owners struggle with exactly what message they want to send, and end up making one of 4 basic ad writing mistakes. See if your ads fall into any of these categories:
- One Size Fits All: One size fits all ads try to target a single ad to a long list of keywords. Instead of being highly relevant for one keyword, the ad ends up being mediocre for all of them. To fix this, create separate, tightly targeted ads for each of your core keyword phrases.
- Me Too: These ads don’t stand out from the competition in any memorable way. If everyone in your line of business offers free consultations, then a free consultation doesn’t make you special. Figure out what you provide that is different from what your competitors provide, and highlight that difference in your ads.
- Feature Rich: Your prospects want to buy a product or service that solves a problem in their lives. Feature rich ads focus on all the bells and whistles, but fail to answer the basic question of how the purchase will meet a specific need. To improve these ads, identify your customers’ needs and explain how you will fulfill them.
- Company Focused: Like feature rich ads, company focused ads fail to explain what you can do for the customer. Talking too much about your company wastes space that could be better used for telling prospects what you will do for them.
- Landing Page Issues
It is easy (and often the obvious first choice if you’re just getting started) to set your website’s home page as the landing page for all your ads, but it can cost you customers. Your home page gives a general introduction to everything you do, but your prospect clicked on a specific ad to meet a specific need. Make it easy for your prospects by targeting individual landing pages to the relevant ads. Describe the benefits of your product or service, give specifics, demonstrate your credibility, and don’t forget a call to action.
- Keyword Match Type Mistakes:
Keyword match types is one of the least understood aspect of Google AdWords for new advertisers and unfortunately these mistakes can be extremely costly. When you add keywords to your AdWords campaign, then Google allows you to set 4 different match types to tell Google exactly which search phrases phrases should trigger your your ads.
- Broad: This is the default setting so new advertisers often unknowingly select this when setting up their campaigns. However, it is almost never the best option. With this setting, your ad will display when a prospect searches not only your chosen keyword, but any other keyword that the algorithm thinks is related. You could end up paying for clicks from people who have no interest in what you are actually selling.
- Exact: This setting displays your ad only to prospects who search for your exact keyword phrase in the exact way that you set it up. This can be overly restrictive because you could ignore prospects who are highly interested but searching in a slightly different way. For this reason, I generally do not recommend starting with Exact match until you identify the top performing search phrases. Once you know the exact phrase, then you’ll want to use Exact match to laser target your advertising.
- Phrase: Phrase matching is almost always the best choice for a new Google AdWords campaign. It displays your ad when your keyword phrase is searched, even if it is part of a longer search phrase. Note that your ads could still display for irrelevant searches so it’s critical to use Negative keywords whenever you use Phrase match. Negative keywords will block your ads from displaying on any irrelevant searches you select.
- Modified Broad: This is generally the best setting for business owners who want to expand their advertising campaigns. It matches your ad to search phrases that include all of the words in your keyword phrase in any order. It improves your reach, but also raises your risk of irrelevant clicks, which is why you’ll want to avoid this advanced setting when you’re just starting out.
- Conversion Tracking Omissions
Without conversion tracking, you have no objective data to use in tweaking your advertising campaign and maximizing your ROI. Yet many business owners omit this crucial step. Setting up online conversion tracking for solely web-based businesses is as simple as adding a bit of code to your receipt, or “thank you” page.
If your sales convert offline through phone calls or face to face meetings, conversion tracking is a bit more complicated, but still entirely possible. Your options include tracking phone numbers, coupon codes, and Offline conversion imports. All it takes is some understanding of the Google AdWords conversion tracking system and a little persistence to continually keep track of your leads and sales from your advertising campaigns.
Want more Google AdWords tips and advice? I put together an AdWords checklist to help you get your campaigns set up for success. Click here to get my Google AdWords checklist.