My last two posts, part one and part two, focused on real-life questions I’ve gotten from business owners, as well as my responses. Topics that were covered included free online press release distribution best practices and social marketing secrets for stronger visibility.
This final post in the series will share some powerful, yet easy, ideas to help build your list and boost website performance.
Question: What can I do to start building a list of qualified leads?
Answer: Creating free content is a great way to give something and get something in return. You’re offering free, powerful editorial content. And, in return, you’re asking for an email address from the reader. Creating this type of content isn’t just good for acquisition efforts, it’s also good for branding and establishing you as an expert within your niche. You can then leverage your free content to build your list (prospect database). Your list is your key to future sales. Growing and cultivating your list through editorial is a proven business model from top online publishers. It’s a great way to bond with … and cross-sell to … your readers. And this helps create a loyal following. And, from there, the sky is the limit!
Question: What are some tips to boost sales and eCommerce performance?
Answer: No matter what you’re selling, whether it’s products or a service (i.e. copywriting, freelancing, consulting) you should always have a variety of price points for customers at every level. Offering front-end products and back-end products gives you room to bring in a customer at a low level and up-sell them. As far as eComm ideas:
- Make Sure Your SSL Seal is Prominent. This is a sign that the site is encrypted … that the information consumers enter, such as personal and credit card information, is protected. Most eCommerce sites must file for an SSL certificate from vendors such as VeriSign, GoDaddy, eTrust, TRUSTe, etc.. It’s a good practice to display the vendors’ logo on your order page, as well as make sure in the browser window the “https” or image of a lock is present. This is a clear and comforting sign to consumers that they can order online with confidence.
- Encourage Online Sales vs. Other Order Mechanisms. Offer special “Internet Only Pricing” to customers. It could be a discount of 5 percent to 10 percent. This reduces any potential overhead costs for staffing fees such as telesales or order entry personnel.
- Offer Free Shipping. Many eTailers already factor shipping into their published price, so when there’s a big, flashing banner next to the item saying “free shipping” it gives consumers that extra little push to move forward with the transaction. It boils down to basic psychology. Everyone likes to feel like they’re getting something for free.
- Use Buyer Feedback To Your Advantage. Have an area on your website or next to select items that says “Customer Favorite” or “Hot Item.” Also, have some glowing customer testimonials next to the product. Consumers like to feel good about the item they are about to purchase. To see a great testimonial and knowing that others purchased the product is a validation and comforting feeling. In addition to helping the conversion, this tactic also helps reduce buyer’s remorse and product returns.
- Make Sure Your Product Pages are Optimized for Search Engines. After doing some keyword research on actual search behavior for your product, refine your meta description, meta keywords and title tag of your product pages. This will help consumers find your product in the organic listing of search engine results.
- Have a Special Coupon Code Banner on Your Home Page. Something like, “Summer Blow Out Sale, Use Coupon Code 1234.” This makes consumers feel good about the purchase. In addition, encourage viral activity by having a “forward to friend” text link that opens an Outlook email window with the coupon or coupon code. Make sure to have some great promotional copy mentioning how customers should “pass on the great savings to friends, family, and colleagues.”
- Consider Payment Plans. For your higher ticket items, consider setting up extended payment plans that allow customers to pay for an item over a few payments. If an item is $200, you might want to offer a flex pay of “6 easy payments of $33.33” that is conveniently auto-billed to their credit card. Just be diligent when calculating your payment prices, as well as creating your return/refund policy for these items. The general rule is that your actual production costs/hard costs should be covered in the first one to three payments.