Turnaround Tired Direct Marketing Campaigns With Video

Online video marketing has the ability to transform and turnaround a tired direct marketing campaign. We wouldn’t make this claim if we hadn’t witnessed a 20 percent lift in sales from an integrated campaign using video. If you’re a regular reader of our blog, you may recall how we took you inside a successful video marketing program for a performing arts organization in October. At that time, we were testing a “proof of concept” of video marketing

Online video marketing has the ability to transform and turnaround a tired direct marketing campaign. We wouldn’t make this claim if we hadn’t witnessed a 20 percent lift in sales from an integrated campaign using video. If you’re a regular reader of our blog, you may recall how we took you inside a successful video marketing program for a performing arts organization in October. At that time, we were testing a “proof of concept” of video marketing to sell tickets to a Fall performance.

Because the proof of concept using video worked, we applied this approach during November and December to promote the organization’s Christmas shows.

We’re delighted to report that this latest online video campaign worked, lifting sales by nearly 20 percent over last year. And it wasn’t just ticket sales that were impacted. Product sales at the event broke new records, too.

Because the proof of concept in the Fall worked, it gave confidence to the organization to commit to significant changes in marketing direction for the Christmas season.

A series of five “behind the curtain” videos were created to create curiosity in the upcoming performances, interspersed with three “music” videos where the product was, in effect, given away.

A primary advertising channel (and expense) for the organization in prior years—radio—was dropped entirely.

Email marketing was leveraged in a big way because the videos gave purpose to frequent messaging. The previously established Facebook “group” approach wasn’t robust enough for marketing purposes, so we started all over with a Facebook “page.” Twitter and Pinterest played a role. Direct mail remains an important vehicle because the demographics of the group. This was a true multi-media, offline and online direct marketing campaign.

There was some concern that we would “oversaturate” to the installed base of thousands of patrons on the email list and they would unsubscribe in droves. Or that we would “over post” on Facebook and turn off fans who would “unlike” us.

Yet, because we applied sound content marketing practices, not only were patrons not alienated-they asked for more.

It was the viral effect of the video at the core of the campaign that drove engagement, and brought in new patrons to the performances that had never before heard of the group. On Facebook, using promoted posts and ads, friends of friends were introduced to the organization, and many of them came to the show.

Why did this happen? Because weaving everything around online video transformed the entire direct marketing campaign.

The turnaround of a tired effort from the past resulted in three transformations that turned the campaign around: with video, the direct marketing campaign 1. had purpose, 2. enabled frequency and 3. we could use the content marketing component of “free.”

We’ll elaborate on these three transformational components, and how we made them work, in our next blog in early January.

In the meantime, we invite you to watch this video for background about the “proof of concept” campaign from last Fall.

YouTube Analytics for Direct Marketers

For direct marketers, YouTube analytics is a treasure-trove of data about video marketing measurement and performance. By interpreting “Views Reports,” you can produce stronger direct response-oriented videos using demographics, playback locations, traffic sources and audience retention. Translate the description of the metrics into direct marketing language, and you’ll gain a new perspective of the power of online video marketing.

For direct marketers, YouTube analytics is a treasure-trove of data about video marketing measurement and performance. By interpreting “Views Reports,” you can produce stronger direct response-oriented videos using demographics, playback locations, traffic sources and audience retention. Translate the description of the metrics into direct marketing language, and you’ll gain a new perspective of the power of online video marketing.

For example, views can be thought of as impressions or leads. Look at views by day of the week like you might think of seasonality in direct mail terms. The demographics from YouTube reporting reveals gender and ages of your viewers—something you would want to understand before choosing a direct mail list.

Playback locations, including where a video is embedded (your own website or other locations), tells you where your direct marketing campaign could yield the best result. Knowing if mobile viewing is high or growing is vital. And knowing audience retention is akin to knowing if your outer envelope was opened, and how much of the letter, brochure, lift note and order form were read.

In this video, we take you on the tour of View Reports on YouTube analytics, and show you examples from our own videos so you can see these reports firsthand.


(If the video isn’t just above this line, click here to view it.)

Finally, a request: in our next series of videos we will be dissecting the “YouTube Creator Playbook” and interpreting it for direct marketers. There is a tremendous amount of information to cover. Please tell us in your comments below, or send an email to me, with your preference of video delivery. Tell us if you prefer….

1. Longer “deep dive” videos that are several minutes long and cover the material in a three-part series?

Or…

2. Shorter videos that are only a few minutes long, but cover the material in smaller parts over several weeks?

We’ve also considered producing a set of videos that would take you deeper within the “YouTube Creator Playbook” and YouTube analytics to show you how those numbers can be used by direct marketers. If you would be interested in subscribing to an educational program like this, please use the email link on this page, or comment below, to let us know your thoughts.

Inside a Successful Online Video Campaign

It’s not often that we get to share the inside story about a successful online video marketing campaign. Today we take you step-by-step through a case study where an online video marketing push has been credited with turning around sales. It’s a multimedia effort, inclusive of email marketing and social media that

It’s not often that we get to share the inside story about a successful online video marketing campaign. Today we take you step-by-step through a case study where an online video marketing push has been credited with turning around sales. It’s a multimedia effort, inclusive of email marketing and social media that pushed viewers to a special web page with a series of videos that allowed commenting on the web page with a Facebook plug-in.

It’s a fun case study showcasing what we did for a performing arts organization. It lifted ticket sales from a significant gap to surpassing budget only a couple of weeks after the video campaign was introduced. The online video campaign also had an unexpected effect on the organization, which is explained in today’s video presentation.

Please share with us your comments, below, about how you’ve used online video, and how it has impacted your organization, or a client’s.

P.S. We’ll go deeper into the cross-media integration of today’s case study tomorrow during a webinar tomorrow named Cross-Media Case Studies: Multi-Step Direct Mail, Email & Mobile Campaigns that Worked. We hope you’ll tune in.

(If the video isn’t just above this line, click here to view it.)

6 Energizing Principles From Video Sales Letters

Video sales letters are being used more and more by traditional direct marketers. The videos are simple. No fancy graphics—just words on screen, flowing in sync with a voice-over. This format works well when you have a product or service that doesn’t demand dynamic visuals as much as it demands a compelling message, well told, to an audience who rabidly follows you. Here are six videos sales letters principles that can energize

Video sales letters are being used more and more by traditional direct marketers. The videos are simple. No fancy graphics—just words on screen, flowing in sync with a voice-over. This format works well when you have a product or service that doesn’t demand dynamic visuals as much as it demands a compelling message, well told, to an audience who rabidly follows you. Here are six videos sales letters principles that can energize what you do for your own online video marketing initiatives.

Direct marketers in the publishing niche (for example, investment newsletters, health newsletters and nutritional supplements) use video sales letters extensively. The marketers get viewers by way of their opt-in customer list; sending an email that directs the prospect to a landing page containing the long-form video sales letter. These are often long-form copy letters (on video) and can last 10 to 15 minutes—even longer.

Video sales letters are often educational. Viewers are conditioned that they will learn something if they invest the time to absorb the message. Rewarded by discovering something new, they don’t find them annoying. And they’ll buy when the message is convincing.

Direct marketers who successfully use video sales letters know their market, their audience and how to generate sales.

Certainly not everyone will watch a 10-to-15 minute video. You may be among those who say you never would. But clearly there are people who stick through video sales letters—just as many people read through long-form printed letters that are relevant and engaging—and they convert to sales. Even if your product or service doesn’t lend itself to this format, here are six principles to consider that can energize your own online video marketing programs.

  1. Classic copywriting formulas are your foundation
  2. You, the marketer, control the pace
  3. Flow and pace are nuanced
  4. Energize your message with a persona
  5. Give viewers mental redirects
  6. Strategically delay the appearance of call-to-action buttons

I elaborate on each of these six principles—the deep dive—in this video.

(If the video isn’t just above this line, click here to view it.)