5 Ways to Make Your Product Copy “Pop”

Yesterday, I got a call from a highly frustrated e-commerce marketer: “We have a smart in-house SEO and our platform is solid. The problem is, our product pages aren’t ranking. What are we doing wrong?”

Yesterday, I got a call from a highly frustrated e-commerce marketer: “We have a smart in-house SEO and our platform is solid. The problem is, our product pages aren’t ranking. What are we doing wrong?”

I surfed over to their site and noticed a major problem. Their product content was pulled directly from the manufacturers’ copy.

That may not sound like a big deal. But it is. Here’s why.

Imagine that you’re an e-commerce retailer selling, say, a high-end ergonomic office chair. And let’s say that you upload the exact verbiage that appears on the manufacturer’s site (which is the “official” product description).

Sure, this sounds like an easy way to go. After all, rewriting or “tweaking” thousands of product pages sounds like a daunting task. But here’s the problem …

Chances are, many of your competitors are using the exact same strategy—and their Web page copy will read exactly like yours. Exactly.

Suddenly, seeing prime search engine rankings is that much harder. You’re not just competing with other companies that sell the same product. Your company is competing in the search engines with hundreds (or thousands) of companies with the exact same sales copy.

Who do you think is going to be No. 1 for that product search? Unless you’re the manufacturer, it’s probably not your company; your site sounds the same as everyone else. Heck, your product page may not even position in the top 100 search results with that strategy.

The “winner” will be the company that spent the time to wordsmith its content—and make its product copy “pop.”

A huge untapped opportunity for a plethora of e-commerce sites is revamping (or significantly tweaking) their product copy. Think about it: Product-label copy isn’t keyphrase-rich. It’s not constructed to maximize its search engine ranking potential. Nor is it necessarily targeted towards your customer base.

In short, it’s great as offline product copy. But for online … not so much.

The key is to spend time writing your product copy in a way that pops off the page. You need to include the product specs and features, yes—and that may mean using some existing product copy.

But it also means having a savvy content marketing strategy in mind so your product copy does well with search engines and your customers.

Here are some things you can do:

1. Include user reviews. Reviews provide fantastic user-generated content, and they often naturally use the main page keyphrases (for instance, people would probably include a brand/product name like “Kodak EasyShare C180” in their review). Reviews provide your company “free” additional content that’s a huge value-add to your site visitors. Plus, keyphrase research shows that people search for “product review” keyphrases. Why not give your customers what they want to read?

2. Want to keep the product spec copy? Give yourself the best of both worlds. Include the product copy, but add some paragraphs to make the page keyphrase-rich, benefit-heavy and unique. You don’t have to wax poetic and write more than 1,000 words. Depending on what you’re selling, a paragraph or two is ideal. But those paragraphs can have a tremendous effect on your rankings and conversions.

3. Are certain products highly important to your bottom line? Completely rewrite those product pages. Yes, it’s a pain and yes, it can be expensive. At the same time, you’re ensuring the product copy is laser-focused towards your target audience. Companies that have created product pages from scratch often see better conversions compared to pages that weren’t rewritten.

4. Create a compelling, clickable title. Remember that your first opportunity isn’t when a customer hits your site—it’s the search engine results page. If you create titles like:

Kodak EasyShare C180 – 25% off and free shipping

… you’ll probably see better clickthroughs than with a title that reads:

Kodak EasyShare C180 – Buycameras.com

5. Don’t forget to weave in benefit statements. Remember, buying anything—from a new office chair to heavy machinery—means appealing to “what’s in it for your customer.” Focus your product copy on how your product will help your prospect. Will it save them money? Help them work more efficiently? Increase revenues? Penning specific benefit statements can transform your so-so copy into a high converting powerhouse.

Altering your product copy can seem overwhelming, especially when you have thousands of SKUs. But with the right content marketing strategy, you can have content that “pops” off the page—and see top-positioned content that converts like crazy.

5 Ways Marketers Mess Up Their Content Marketing Campaigns

I hear it all the time: “We tried content marketing and this ‘SEO copywriting stuff.’ But it didn’t work for us.” When I dig a little deeper, I unearth an important fact: The campaign didn’t work because the marketer got in its own way—and unfortunately, this fumbling caused its campaign to fail.

I hear it all the time: “We tried content marketing and this ‘SEO copywriting stuff.’ But it didn’t work for us.”

When I dig a little deeper, I unearth an important fact: The campaign didn’t work because the marketer got in its own way—and unfortunately, this fumbling caused its campaign to fail.

Let’s face it, marketers don’t mean to set themselves up for content marketing failure. Their intentions are good … but then something (politics, confusion, a “bright idea”) stops real results dead in their tracks. Instead of moving forward, the marketer inadvertently destroys any chances of search marketing success. As a result, it finds itself back at square one. With nothing to show for it.

If this sounds vaguely familiar, you’re not alone. Here are five of the most common ways I see smart marketers mess up their content marketing campaigns:

1. Not including a content marketing specialist in your online marketing meetings.
If I had a dollar for every time I asked, “How does this piece of content fit into your overarching content marketing strategy” and heard the answer, “Um, we just thought it was a good idea,” I’d be driving a shiny new Bentley instead of a well-loved Volvo.

I ranted about this in the post, “Just Hire a Content Marketing Strategist, Already,” on my SEO Copywriting.com blog. Content marketing experts can help you “see” your copy in a different way, so you can make smart, strategic choices. Can certain articles be repurposed? Can you “optimize” some content rather than rewrite it? These are questions to ask every quarter … and there’s an expert for that. Besides, if you’re going to spend the time and money it takes to build out content, shouldn’t you be sure that it supports (and doesn’t hurt) your other marketing efforts?

2. Writing copy solely for the purpose of search engine rankings.
Once upon a time, I created what I thought was a well-written article series for a client. The marketer loved the copy, approved it and proceeded to add 500, keyphrase-stuffed additional words. When I asked why, the response was, “Well, we added that for search engines.” Ouch.

Neither the search engines, nor your prospects, are going to reward you for nonsensical, keyphrase-stuffed content. Not to mention, how comfortable are you with having obviously bad copy on your site? Content marketing (and SEO copywriting) means writing for your prospects first, and the search engines second. Remember, the search engines don’t pay your bills. Your prospects do.

3. Deleting large chunks of content without checking with the content strategist.
Ah, the content review process. It’s not uncommon for marketers to make some tweaks to a Web page proposed by their content marketing specialist; many times, those tweaks improve the messaging. It’s a good thing. Unless, it’s … not.

The caveat here is that SEO content is written in a highly strategic fashion. Sometimes, a keyword really does need to be in a certain place for maximum search engine benefit. Rather than uploading edited copy that may not be effective after the changes, check with your strategist first. You can decide if the copy “tweaks” are worth it, and develop a solution that satisfies both search engines and prospects.

4. Not uploading pages.
Although this seems like a “no duh” tip, it’s amazing how many companies “forget” to upload their Web pages. Maybe it’s because IT got swamped, so adding new pages become a secondary priority. Or perhaps there was a staffing change, and the person spearheading the SEO initiative was transferred to another department. Sadly, spending the time (and effort) to create copy and not uploading it is a very common issue for many marketers.

If this has happened to you (or you’re afraid it will,) create an internal editorial calendar. Get everyone together who is involved in the content campaign (including IT people, since they’re the ones responsible for uploading the content), and set up some firm deadlines. Sometimes, what looks like inaction is only because other tasks seem more urgent (not because they really are). When you can attach a deadline to tasks, that urgency level is increased.

5. Tweaking titles without checking with your content marketing strategist.
This. Point. Is. Huge. Tweaking optimized titles without checking with your consultant first literally can unravel your SEO content efforts. Why? It’s because the page title is crucial for two reasons.

From a search perspective, the title helps the search engines understand what the page is about. If there aren’t keyphrases in the title, you’re hobbling your chances that the page will position well. And from the marketing perspective, a well-written title is like a headline, temping folks to click on your listing instead of the nine others on the search engine results page. Upsetting that “keyword and marketing balance” can have repercussions, so don’t title tweak (or make any other content marketing changes) without really knowing what you’re doing, m-kay? The health of your campaign depends upon it.