As summer hits its peak, shoppers have begun to think about heading back to school and retailers are attempting to redefine the back-to-school season. For example, Staples recently declared that the “official” back-to-school season starts on July 14. However, this time of year is less about defining specific dates and more about redefining ways to reach the right audience at the right connection points.
Earlier this month, Google reported that “back-to-school” queries increased 15 percent compared to the same period in 2008, and that searches on back-to-school shopping usually uptick in June with search activity lasting through late September. The expanse of the back-to-school shopping season can be attributed in part to the 49 percent of back-to-school shoppers planning to spread out their purchases in order to distribute the cost over a longer period of time, according to a survey by PriceGrabber.com.
So, how should marketers redefine their back-to-school efforts to capitalize on this time of year? To capture peoples’ interests during the active summer season, marketers must incorporate multichannel efforts to facilitate on- and offline engagement. Search continues to be a proven marketing channel, while implementing social and mobile marketing efforts has shown extensive promise, particularly for back-to-school retailers offering special deals and promotions.
In “S-Net (The Impact of Social Media),” a recent report from ROI Research, sponsored by Performics (my firm), when asked which types of content they’d be interested in receiving from companies on social networks, 49 percent of respondents said they look for printable coupons on Facebook while 50 percent of those on Twitter seek notification of sales or special deals. With these findings in mind, marketers should consider using social networks like Facebook and Twitter to promote special offers on back-to-school items to drive people to their stores.
Mobile marketing is another effective channel for back-to-school offers. It provides a more direct way to ensure purchase consideration through the use of text alerts or mobile coupons, in addition to complementary efforts in search and social marketing.
Performics helps clients prepare their back-to-school multichannel marketing efforts on a variety of levels. We recently teamed with one leading technology company to roll out its back-to-school marketing in early June, and turned to some innovative tactics to capture audiences. For the first time, we implemented vanity display URLs and Google sitelinks in search campaigns to draw shoppers to its back-to-school offerings. Our team also built a list of seasonal keywords around coupons, deals and discounts, supplemented by heavy social marketing campaigns promoting back-to-school products.
Another client, a popular apparel retailer, launched its back-to-school promotions in early July in anticipation of sales peaking at the end of this month. The retailer’s promotion offers the chance to receive a free smartphone when you purchase online or try on featured clothes in-store. Advertising online through Facebook campaigns and paid search during back-to-school season, the retailer is coordinating on- and offline efforts by also offering free shipping and 30 percent off back-to-school items.
Overall, marketers that successfully integrate multichannel efforts stand the best chance of getting the most bang for their back-to-school buck. Marketers should look to engage with back-to-school shoppers throughout the season, not just at the end of August, and through various touchpoints. Most importantly, manage expectations accordingly and measure marketing efforts often to reap the most reward.
Determining how shoppers respond to back-to-school campaigns and following trends throughout the season can also help brands set successful strategies for the upcoming winter holiday season.
Special thanks to contributing authors Andrea Vannucci and Maren Wesley.