In order to successfully master marketing in a crowded marketplace, you have to think like a customer. And in order to think like a customer, you have to tap into their psyche and understand what influences their perceptions and decision-making. At the heart of this topic is social proof.
The Psychology Behind Social Proof
Have you ever spent any time around sheep? While they don’t smell great or look particularly cute, they’re fascinating animals, and their psyche and decision-making can teach us a lot.
Sheep have an incredibly strong instinct to follow other sheep – particularly the one right in front of them – regardless of where it’s going. There are many documented cases of one sheep walking off a cliff and dozens more following the same sheep toward inevitable disaster. On the flip side, there are plenty of situations where one sheep saves hundreds of lives by leading a flock to safety during a threatening blizzard.
In this sense, people are very much like sheep. Whether we do so intentionally or not, we tend to flock together and make decisions based on what others are doing. In the consumer marketplace, this idea of flocking together is closely connected with the social proof theory.
Popularized by psychologist Robert Cialdini, this theory says that people look to the actions of their peers to make decisions in situations where they’re uncertain of how to act.
Marketers who understand social proof can use it to their advantage by incorporating elements of this psychological phenomenon into their engagement and promotion strategies. It’s essentially the act of borrowing third-party influence to persuade potential customers towards your brand or products.
“As customers we buy products that make us feel good about ourselves, products that change us and make us better,” conversion expert Talia Wolf writes. “By using social proof in the form of testimonials, reviews and trust icons you’re helping customers make a decision, feel confident about their choice, and a part of something bigger.”
Leveraging Social Proof in Marketing
Social proof is a vast topic with thousands of intricacies and individual theories, but it’s helpful to boil things down to a few salient, overarching points. Sales and marketing consultant Lincoln Murphy believes there are three basic types of social proof:
- Similar social proof. This is the most basic type of social proof. It’s the type of social proof that brands use when they integrate testimonials, reviews, and logos of other companies into their marketing materials. The goal is to show prospective customers that your products have the approval of their peers.
- Aspirational social proof. This form of social proof is used to convince your target audience they want to be like someone else. In other words, you’re convincing people to aspire to be like your customers.
- Endorsements. While most people think about endorsements in terms of celebrity advertisements, famous people are just part of it. Customers also rely on recommendations from authoritative third-party websites. For example, Top10.com ranks products in different categories as a way of helping customers identify their best options. This is a type of endorsement.
If you’re going to develop a social proof strategy for your marketing efforts, start with these elements. Specifically, you should try some of the following techniques:
1. Use Hard Numbers
There are plenty of ways you can go about inserting social proof into your marketing and engagement strategies, but in today’s climate, people respond best to facts and statistics. The more hard numbers you can use, the more persuasive your efforts will be.
2. Insert Visuals
The human brain is hardwired to like visuals. If you want to take your efforts to the next level, you should incorporate as much visual information into your marketing as possible. When it comes to your website, for example, including headshots of your customers next to their testimonials and reviews will pay dividends.
3. Tap Into Social Media
Social media is the perfect medium for maximizing social proof. If you can get your most satisfied customers to be organic advocates for your products – sharing, liking, promoting – you’ll see your results skyrocket. You can make it easy for your customers to share on social media by providing them with shareworthy content and chances to engage with your brand on their favorite platforms (Facebook and Instagram, in particular).
Are You Utilizing Social Proof?
Social proof isn’t something that you can control with 100 percent accuracy. There will always be some element of social proof that naturally arises in the marketplace. However, you have much more influence than you realize.
As you develop and hone your marketing strategy, be on the lookout for ways to leverage social proof and tap into the sense of collectivism that humans, like sheep, are naturally drawn to. Ultimately, this will strengthen your brand message and energize your marketing efforts.